Frequently Asked Questions
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
What does an eSIM refer to?
An eSIM is a virtual SIM card that permits you to set up a mobile plan from your provider without needing a traditional nano-SIM card.
How can I enable my eSIM?
You can activate your eSIM through a straightforward process: 1) Pick your location 2) Choose a data package 3) Scan the QR code using your phone.
What distinguishes a physical SIM from an eSIM?
A physical SIM is a small chip you insert into your device, while an eSIM is a digital SIM that lets you initiate a mobile plan from your provider without needing a physical nano-SIM card.
How can I determine if my device is eSIM-compatible?
Head to our page for supported devices to check the catalog of gadgets that are eSIM-capable.
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.